Expert van Erp B.V. allegedly cheated a non-dutch-speaking customer

Rabobank Het Massland 13.75.03.768
K.v.K. voor Oost Branbant nr. 160.24458
BTW nr. NL8096.42.597.B.01
nuland@expert.nl / www.expert.nl

Expert van Erp B.V., Den Bosch, The Netherlands

Summary: A non-dutch-speaking (English language) customer was given a receipt (factuur) in Dutch saying that he received money back from the transaction. The customer asked the cashier if he was going to get the money, and the cashier told him that he would get it later. The customer did not dispute the cashier because the customer had been buying goods from this cashier for almost two years and had developed a trust in the cashier. Obviously the customer could not read the invoice (factuur) to dispute the cashier's statement.

A third man was working behind the cashier counter witnessed the transaction. The customer at least three times told the store manager this, but the manager made no attempt to contact the third person. The manager also refused to give the name of the third person to the customer. The only information the manager told the customer was that the third person was working temporarily as part of a school assignment. The customer wanted to talk with the third person to find out whether he remembered the incident. Apparently the manager did not want the customer to talk with the third person, for some reason.

The customer did not sign the invoice to acknowledge that he received the money. The manager of the store did not respect that fact. After talking with the manager and the cashier several times over a period of several weeks, they stated that they definitely were not going to give to the customer the money owed to him.

This web page is a public service to all non-dutch-speaking people who may shop at Expert van Erp. B.V.

The cashier's name was Andre van Dinten.

The store manager's name was Peter Simon.

A copy of the invoice (factuur) follows. The name, address and phone number of the customer have been removed for security reasons.

For more information about this web page contact ADMIN@EXPERT.NL.DBS2000AD.com

Den Bosch is also known as 's-Hertogenbosch. It means "forest of the duke".

Other cities where Expert van Erp does business:

s Gravendeel
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Last updated September 9, 2004.

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